Manager, Assistant, Campus Stores – Assistant Manager Jobs in Jamestown

NEW – Manager, Assistant, Campus Stores, Business Assistant Manager Jobs in Jamestown, NC, at Guilford Technical Community College. Read more details.

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Manager, Assistant, Campus Stores

Company: Guilford Technical Community College
Location: Jamestown, NC


The Assistant Campus Store Manager assists in managing all aspects of the bookstore operations at all campus locations. Supervises the Procurement Technicians and all other Campus Store staff in the absence of the Retail Services Manager. Travels to the remote campuses and provides support as needed. Assists the Retail Services Manager in meeting all customer service expectations in all stores. Acts as the main point of contact for all hiring processes for all part-time temporary staff.


Manages the textbook and supply adoption process, which includes securing textbook orders each semester at all campus locations

Manages many aspects of the textbook and supplies management system which includes order approval, data entry, reporting and general merchandising

Assists the Retail Service Manager in the day to day managerial duties of the campus stores.

Travels to remote campuses and provides additional support as needed

Organizes the used book program by coordinating purchases with various wholesalers and developing strong student buyback customer base

Ensures books are received and returned in an accurate and timely manner, bookstore website orders are properly processed, and the management of floor/space is effectively utilized

Monitors and provides feedback to the Procurement Technicians in preparing the used book want list and book list each term

Obtains and analyzes past sales history to make current buying decisions

Plans, coordinates and conducts end of term book buyback with the procurement technicians

Edits and researches orders with the procurement technicians

Provides input in preparing the annual departmental budget and planning unit documents

Coordinates various projects and work flow for all stores, specifically the remote locations

Coordinates all hiring processes and new hire paperwork for part-time temporary staff

Procures selected department merchandise

Researches and coordinates with the procurement technicians on the technology purchases to support the Laptop/Tablet program

Contacts vendors to obtain refunds on outstanding credit memos and reports to the college outstanding credit memos and chargebacks if additional help is needed by A/P staff

Accepts, receipts and verifies for deposit all cash, checks or other negotiable instruments in payment of books, supplies, sundries, tuition, fees other miscellaneous income as applicable

Maintains the Campus Stores in a neat, clean and orderly manner, including keeping shelves well stocked with books, supplies, general merchandise, food and drink and some sundry items including pricing all merchandise

Assists with the Campus Stores annual inventory

Attends annual local, state and national college bookstore buying shows, tradeshows and conferences as needed

Participates on college committees and attends college meetings and activities

Schedules and participates in staff development activities that will improve job skills and enhance overall job performance

Adheres to the colleges time and attendance policy

Demonstrates and models the colleges employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork

Performs all duties as assigned by supervisor

Difficult Challenges

Comparing and analyzing trends in technology to keep abreast of changes in the laptop and computer industry

Analyzing the historical sales data, sell-thru, digital sourcing and general marketplace data and then working with the procurement technicians to interpret this data correctly in their ordering and procurement

Attending tradeshows and conferences with the procurement technicians and meeting with hundreds of vendors to compare and contrast pricing, packaging and overall value of products

Directing the procurement technicians and faculty on all orders for books, supplies, technology, uniforms, and kits for all 5 campuses

Meeting with department chairs and deans to resolve conflicts, questions and provide information on course materials

Conducting employee counseling and terminations for procurement staff and the part-time temporary employees Consulting with Retail Services Manager on forecasting budget trends for all resell inventory accounts each year during budget planning

Reviewing and analyzing departmental margin performance with the Retail Services Manager and the procurement technicians including making immediate necessary adjustments to meet the students and college expectations

Ensuring that the hiring and on-boarding processes are completed accurately and timely (including interviewing over 60 temporary applicants, coordinating scheduling, conducting background checks, and new hire paperwork each year.), and that all stores are staffed appropriately to meet sales and customer service expectations


Daily: department chairs and deans regarding course material adoptions, requirements, deadlines, negotiating

Daily: Retail Services Manager regarding updates, advising on staffing and product shipments.

Daily: Textbook and Supply vendors (more than 300) regarding sales meetings, reports, updates, pricing, invoices, tradeshows, negotiating

Daily: Senior Operations Technicians Campus Store regarding advising

Several times a week: HR Generalist and Senior HR Specialist regarding new hire paperwork, hiring, background checks

Weekly: Senior Technician Accounts Payable regarding payments, invoicing, reconciliations

Weekly: Business Office regarding invoicing, payments

Education Required

Bachelors degree required from a regionally accredited post-secondary institution.

Education Preferred

Bachelors degree in business, accounting or a related field preferred from a regionally accredited post-secondary institution.

Experience Required

Minimum of three years of retail experience.

Supervisory experience, required

Background in procurement of text books from wholesalers and publishers and text book returns

Experience Preferred

Preference given to experience working in a retail management position or in a full time buying or managerial capacity within a college/university bookstore setting

Experience with Booklog software preferred; other database project management experience helpful

KSA Required

Knowledge and understanding of retail buying and merchandising in textbooks, office supplies and apparel

General understanding of purchasing and inventory control principals in a public agency setting

Knowledge of college, system-wide, federal, state and local regulations, policies and procedures as it pertains to the book store industry Ability to set, communicate and achieve goals utilizing the abilities of a centralized buying staff

Knowledge of computers and proficiency in the most current network applications used by the college including Microsoft Excel, Word, PowerPoint and email

KSA Preferred

Knowledge of basic math and the ability to make simple arithmetic calculations

Ability to keep accurate, detailed records in an organized manner and maintain appropriate level of documentation for audit reviews

Knowledge of safety procedures as well as a high degree of attention needed to ensure safe working conditions are maintained and to prevent injury to self and others

Flexibility in providing back-up assistance for various departmental areas as needed

Ability to work a flexible schedule to meet departmental needs or college goals

Ability to establish and maintain effective working relationships with co-workers, faculty/staff, administration and general public

Demonstrated positive customer and quality focus by exercising human relations skills such as tact, diplomacy and professionalism

Strong work ethic with the ability to use good judgment, identify alternative courses of action and perform assigned tasks with the appropriate level of direction and supervision

Department/Job Specific Requirements

Acceptable criminal background check

Acceptable credit history report

Possession of or the ability to obtain a valid NC state drivers license required. Must have and maintain a good driving record

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:


Safety/Shooter on Campus

Personal Information Protection Training (PIP)

Anti-Discrimination/Harassment & Title IX

Other training may be required as determined applicable.

Physical Demands

Work requires mostly sitting with some walking or standing.

Work requires carrying objects or loads that weigh between 20 and 50 pounds.

Rare (less than 15%) exposure to hazardous chemicals, filth, fumes, adverse weather, or personal health and safety risks.

Posting Type Staff

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