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Job Title: Director, Operations Quality Assurance Testing
Location: Saint Louis, MO
Director, Operations – Quality Assurance Testing
Position Purpose: Provide strategic leadership on end-to-end
functional quality assurance initiatives to ensure best-in-class
quality outcomes for Business Operations. Collaborate with internal
and external stakeholders to ensure quality assurance initiatives are
fully integrated throughout the department, maximizing opportunity to
improve outcomes and detect quality gaps.
- Provide strategic direction and leadership across all department
functions to improve quality assurance outcomes
- Research, identify, and implement best practices in collaboration
with Operations leadership
- Organize and oversee activities, resources, methods, and
procedures to achieve department quality assurance strategy
- Review and implement new tools and processes and foster team
concept with internal and external stakeholders
- Collaborate with all internal and external stakeholders in
identifying, developing, and implementing innovative programs and
initiatives to improve outcomes
- Present results and analysis of improvement efforts and ongoing
performance measures to senior management
Bachelor’s degree in Management or Business or equivalent experience.
Master’s degree preferred. 4+ years experience in management,
business, or contracting. Previous management experience including
responsibilities for hiring, training, assigning work and managing
performance of staff. Quality improvement experience strongly
preferred. Healthcare operations experience preferred.
Centene is an equal opportunity employer that is committed to
diversity, and values the ways in which we are different. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, veteran status, or other
characteristic protected by applicable law.
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