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Job Title: Customer Service Representative

Company: Kemper (UK) Ltd
Location: Oklahoma City, OK

Location(s)Oklahoma City OK


Kemper Health (Formerly Reserve National Insurance) is a leading Life and Health Insurance Company. At Kemper Health, we believe the right insurance plan for you is one that meets your needs and comes from a company you can trust. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that is growing and expanding our footprint across America. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services while growing your career.

Position Responsibilities

The Customer Service Representative (CSR) responds to calls from Insured Members, providers and business partners (Internal and External) who contact the Call Center. The CSR provides excellent customer service and works cooperatively with the call services team. Bilingual proficiency is a plus. Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. To increase member satisfaction, retention and growth by efficiently delivering competitive services to insured members and providers through a fully-integrated organization staffed by knowledgeable, customer-focused CSRs.

This is a full-time position, includes full benefits and training hours for this position will be 8:00am to 4:30pm for 4-6 weeks and stable work hours M-F 10:00am to 6:30pm after successfully completing training.

Position Qualifications:

1-3 years Customer Service experience in a transaction-based Call Center – required

Proficient in the use of Call Center technology and associated software applications – required

Achieves Call Center performance standards and complies with contractual and regulatory requirements – required

The ability to learn, retain knowledge, and proficiently apply the knowledge in the handling of calls – required

Strong verbal and written communication skills – required

Attention to details and enters information into the data system that is accurate and error free

Demonstrates the ability to be empathetic and compassionate during a call – required

Must have 1 year of continuous employment, in one of the last two positions held

Health Insurance/Health Insurance Benefits Management experience – desired

Must have an excellent attendance record, punctual, and complies with the attendance policies – required

Experience with Servicing/Providing Solutions to Insured Members, Providers and Business Partners – desired

Flexibility ability to shift work assignments, break times, lunch times, etc., to support the needs of the business – required

Accountability accept responsibility for your actions required

High School diploma, G.E.D. or equivalent experience required

Must be a team player and always respectful of others – required

Bilingual proficiency is a plus.


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