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Job Title: Temporary Customer Service Representative

Company: Eppendorf
Location: Enfield, CT

Position: Temporary Customer Service Representative

Location: Enfield, CT

Job Id: 1205

# of Openings: 1

Eppendorf is looking for a Temporary Customer Service Representative based out of our Enfield, CT location!

Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries.

The position is responsible for supporting all internal and external customers through order management and answering questions related to financial matters. Also providing information on product pricing, availability, and quotes.

Key responsibilities:

– Communicates with customers by phone and email.

– Enters orders into the ERP system.

– Fills out forms, required to maintain a number of databases (SAP, LN, and U7).

– Assists customer with complaints concerning product supplied and follows up with other departments as needed to provide the customer with a positive experience.

– Supports Sales & Service in quotations, product availability, and order management.

– Customer Service Telephony skills are required.

– Strong professional communication skills

– Advanced Excel Skills

Job Requirements:

– High School Graduate but technical or business school or college experience desirable

– Experience with Excel is required.

– Self Starter

Effectively demonstrates Eppendorf’s key competencies in the following ways:

Customer Focus – building strong relationships across the organization and delivering customer-centric solutions

Decision Quality – Making well-informed and timely decisions that keep the organization moving forward

Collaborates – Building partnerships and working collaboratively with others to meet shared objectives

Drives Results – Balancing competing priorities without comprising quality. Consistently achieving results with a sense of urgency.

Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Manages Ambiguity – Resourceful and resilient; operates effectively, even when things are not certain or the way forward is not clear

Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity

Ensures Accountability – Holding self and others accountable to meet commitments

Cultivates Innovation – Creating new and better ways for the organization to be successful

Are you interested in learning more about this exciting opportunity? If so, submit an application online at .

*Please note that all documents uploaded to the application must be one of the following file types: .pdf, .docx, or .xlsx

Eppendorf and all of its subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate’s race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.

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