Customer Service Representative Jobs in Austin

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Job Title: Collision Customer Service Representative

Company: AutoNation
Location: Austin, TX

AutoNation Collision Center Austin

POSITION OVERVIEW

The Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles.

WHO WOULD I INTERACT WITH?

This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Managers and other store Associates, just to name a few.

WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES?

  • Writes professional estimate on light damaged vehicles
  • Actively asks for the sale on all estimates
  • Understands basic parameters of insurance programs e.g., DRP and non-DRP
  • Obtain all signatures, work authorizations and powers of attorney
  • Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation’s Customer Repair 10 Step Process
  • Review all final bills, supplements and vehicles prior to customer contact for delivery
  • Review the completed vehicle to check quality and thoroughness
  • Maintains work area in an orderly and clean manner
  • Takes care to protect customer’s vehicles during repair process
  • Works with other associates on daily planning and release meetings
  • Tracks production schedule for his or her vehicle’s and communicates those targets with customers and other associates
  • Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates
  • Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge
  • Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid

WHAT ARE THE REQUIREMENTS FOR THIS JOB?

  • High School diploma or equivalent
  • Ability to comprehend and read instructions
  • Basic knowledge of vehicle repairs practices
  • Valid in-state driver’s license
  • Ability to interpret work scope from vehicle estimates or work orders
  • Ability to operate an automobile

AUTONATION IS AN EQUAL OPPORTUNITY EMPLOYER AND A DRUG-FREE WORKPLACE. “,”IsExclusive”:false},{“Domain”:”facebook.com”,”Name”:”Facebook”,”TrackingTag”:” IMG SRC=’https://ad.doubleclick.net/ddm/ad/N4789.152606.FACEBOOK.COM/B10811141.144581277;sz=1×1;o…We Are Hiring Customer Service Representative – DCMG SECTION OPHTHALMOLOGY – Full-Time,Day Location: Seton Northwest Hospital – Austin,TX Off Research Blvd. 8:00AM-4:30PM Mon…AutoNation Collision Center Austin Position Overview The Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair fa…

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